Freight Claims

Freight Damage Instructions

  1. Inspect all freight for damage on units and parts shipments, as it is being received at your dock

  2. If damage has occurred, it must be noted on the Freight Carrier’s delivery receipt at time of delivery, retaining a copy for your records

  3. Customer must take digital photos of damage

  4. Customer must save all packaging materials for inspection by carrier

  5. Customer must report damage to carrier’s local distribution point and set up an appointment for visual inspection and formal damage report at the site

  6. If damage is hidden it must be reported within 10 days after delivery to both the carrier and Thermal Product Solutions (TPS)

  7. Additionally, call and report damage to TPS within 48 hours of delivery 570-538-7200 ext. 7322 or ext. 7310

  8. If freight is FOB: Origin it is the customer's responsibility to fill out the claim forms needed to process the claim

  9. If freight is FOB: Destination it is TPS’s responsibility to file the claim of freight damage; the claims manager will determine whether the unit can be repaired in the field or if it will have to be returned to TPS

  10. Before freight can be returned to TPS, a RMA number must be issued by the TPS Inside Sales Department or TPS Service Department

Download PDF version of Freight Damage Instructions